When to Use

Use this group when the implementation supports service portals, customer service workflows, or call-center operations.

Included Scenes

Scene	Description
Call Center	Function scene for call-center business logic
E-Service	Function scene for service portal workflows

Navigation

Resource	Link	Purpose
Group README	Open	Group title for translation or system mapping
Call Center	Open	Start with the overview for call-center logic
E-Service	Open	Start with the overview for service portal workflows

Related Groups

• User Interaction
• Business Process
• Channel Management